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Insured Claim System

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Frequently Asked Questions (FAQ)
 
Question:  Where do I access Workers' Compensation Claims Kit online?
Answer:  From the home page, click the "Claims Kit/Forms".  Or, click hereAdobe Acrobat Reader is needed.
Question:  Where do I access Non-subscription Claims Kit online?
Answer:  From the home page, click the "Claims Kit/Forms".  Or, click hereAdobe Acrobat Reader is needed.
Question:  How are your fees for Bill Review calculated?
Answer:  Anchor Claims Management (ACM) is paid 20% of total savings.  The savings is taxable.  The PPO is paid 18% of PPO Savings.  It is not taxable.  Click here to see a sample calculation.
Question:  How are bill review fees paid on non-subscriber claims?
Answer:  If the claim has met the policy accident deductible, the payment is made from the claim file.  Payment is made if the policy has hired ACM to do check writing on TPA claims. 

If the claim has not met the policy accident deductible, and is not a check writing account, an invoice is generated and mailed to the insured for payment.

All fees are payable to ACM.  ACM will then pay the PPO in lump sum monthly.  Payments and Invoices are usually generated on the 27th of each month.

Question:  How do I report a workers' compensation claim for a Hartford policy?
Answer:  Please call 1-800-327-3636.
Question:  How do I report a workers' compensation claim for a Kemper policy?
Answer:  Please call 1-800-753-6737.
Question:  Why do you use the Acord 4 and not the TWCC-1 form for first report of injury on the internet?
Answer: According to TWCC Advisory 95-05 the report to the carrier may be telephone, electronic or written (on the TWCC-1 or an acceptable alternative form such as the new Acord 4).
Question:  My first report of injury is not printing correctly.  How can I fix this?
Answer:  Please change your margins in your browser as follows:  Click "File", "Page Setup" and change your margins to ".25".
Question:  Do I need to fax my first report of injury?
Answer:  You do not.  when reported using the internet application, the claim department is notified immediatly.

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